Terms and conditions of website use

TERMS AND CONDITIONS OF WEBSITE USE

1. ABOUT THE WEBSITE

These terms and conditions of use govern access to and use of the website. The processing of personal data arising from the use of the website is governed by the Website Privacy Policy included in this document, in accordance with Law 34/2002 on information society services and electronic commerce, for the website https://www.bancsang.net, the owner and administrator of which is the Banc de Sang i Teixits (Blood and Tissue Bank, hereinafter BST), a public company of the Generalitat de Catalunya Ministry of Health, whose mission is to ensure the supply and proper use of blood and tissues in Catalonia, serving as the centre of reference in diagnostic immunology and the development of advanced therapies.

Use of this website and its content is free of charge (unless otherwise specified for a particular service) and automatically confers the status of user on anyone who uses it, this status implying full acceptance of these terms.

This website provides access to information, products and services supplied or provided by the BST to individuals or organisations interested in them.

The specific provision of services by the BST shall be subject to the conditions specified in the service provision agreements entered into by the parties.

Advertising

The website https://www.bancsang.net may include advertising or sponsored content.

Advertisers and sponsors are solely responsible for ensuring that the material provided for inclusion on the website complies with the applicable legal regulations in each case.

The BST assumes no responsibility for any errors, inaccuracies or irregularities that may be contained in this advertising or sponsored content.

Newsletter

In accordance with current personal data protection regulations, you are informed that the email address provided will be processed under the responsibility of the BST for the purpose of managing the subscription request and periodically sending our newsletter.

Likewise, you are informed that you may withdraw the consent given at any time by cancelling your subscription to the newsletter by sending an email to cpd@bst.cat.

Confirmation of the subscription implies express acceptance of this clause.

2. USE OF THE WEBSITE:

Users are fully responsible for their conduct when accessing information on the website, both while browsing and once they have accessed it.

The BST may deny access to the website to any user who uses it improperly or who fails to comply with any of the terms and conditions set out in this document. Consequently, users bear full responsibility to the website administrator and to third parties, undertaking to refrain from the following actions:

• Registering or providing data that is incorrect, untrue, inaccurate, incomplete and/or out of date. Users must use the update tools provided on this website to make any necessary changes to their user data.
• Accessing the website using another user's username or password, or otherwise impersonating any person through the means made available on the website.
• Sending or disseminating information, codes or content that may reduce, impair, disrupt, or hinder the normal use of this website by any user, and/or that may damage or harm the equipment or property of the BST or other users including, without limitation, malicious applications, viruses, logic bombs, spamming, etc.

The website administrator warns that they cannot guarantee that access to the website or to linked pages will be continuous and error-free, nor that the content or software accessible through the website or linked pages is free from computer viruses or other elements that may affect the user's computer system.

3. RESPONSIBILITY FOR CONTENT:

These website terms of use are governed by applicable Catalan and Spanish law.

The website administrator reserves the right to modify, at any time, both the presentation and configuration of the website, as well as these terms and conditions of use. The website administrator warns that they cannot guarantee that access to the website or to linked pages will be continuous and error-free, nor that the content or software accessible through the website or linked pages is free from computer viruses or other elements that may affect the user's computer system.

For this reason, it is recommended that you carefully review these terms and conditions each time you access the website.

The terms and conditions of use will always be available in a visible and freely accessible location, so that they can be consulted whenever desired.

The website administrator shall not be liable, under any circumstances, for the following:

1. Errors or incidents occurring in communications, deletions or incomplete transmissions, without the permanent availability of the website's services being guaranteed.
2. Errors or delays in accessing the website when entering your details into the registration form, nor any slowness or other incident arising from deficiencies in the Internet network, cases of fortuitous event or force majeure, or any other unforeseeable circumstance beyond the administrator's control.
3. Damages or losses caused to the website as a result of improper, negligent or bad-faith use by the user.

Likewise, the website administrator is released from any liability arising from, by way of example only and by no means limited to, the following circumstances:

1. Any eventual damages or losses incurred by users as a result of the operation of the search and content-location tools, as well as access to the website, or of any errors, defects or technical incidents that may occur during the development or implementation of the technical elements comprising the website.
2. The use that users make of the website or of third-party pages they may access via links, whether or not in breach of the applicable legislation on intellectual and/or industrial property.
3. The content of third-party pages that users may access via hyperlinks included on the website.
4. Access by under-16s to the contents of the website, as well as the submission of personal data without the prior consent of their parents or legal guardians, in accordance with Article 7 of the LOPDGDD.

In any event, the website administrator undertakes to take all appropriate measures to resolve any issues that may arise, offering the user the necessary cooperation for an efficient and satisfactory solution.

The administrator also reserves the right to carry out promotional campaigns aimed at encouraging new users to register for the online service.

4. INTELLECTUAL AND INDUSTRIAL PROPERTY

The website administrator holds all rights to the content, design and source code of this page and the website, including, but not limited to, texts, photographs, images, designs, trademarks, trade names and any other data or element incorporated into the website.

Users are informed that these rights are protected by current legislation, in particular by Royal Legislative Decree 1/1996, of 12 April, which approves the consolidated text of the Law on intellectual property, and by Directive (EU) 2019/790 of the European Parliament and of the Council of 17 April 2019 on copyright and related rights in the Digital Single Market.

The BST reserves the right to take all legal actions and precautionary measures appropriate to defend its intellectual property rights. Furthermore, the website's content is also considered a computer programme, and is therefore subject to all applicable Spanish and European legislation on software.

Any form of copying, adaptation, commercialisation, modification, reproduction, distribution, public communication or any other use that constitutes a breach of current Spanish and international legislation on intellectual and/or industrial property is strictly prohibited without the prior, express and written authorisation of the website administrator.

5. INVALIDITY

Should any clause of these terms and conditions of use be declared invalid, the remaining clauses shall remain in force and shall be interpreted with due regard to the intention of the parties and the purpose of these terms and conditions.

6. ARBITRATION

These terms and conditions of use are governed by the applicable Spanish legislation. To resolve any controversy or dispute, the parties submit to the jurisdiction of the courts of Barcelona, unless the law requires another jurisdiction, without prejudice to the rights of consumers and users, where applicable.

7. WEBSITE PRIVACY POLICY

1. Scope of application

This Privacy Policy exclusively governs the processing of personal data arising from the use of the website /, including:

• Browsing the website.
• The use of online forms.
• Participation in surveys.
• Subscription to informational communications.
• Electronic contact with the BST.

For information on other personal data processing not arising from the use of the website (such as donations, assistance services or institutional activities), please refer to the BST's general data protection policy.

2. Data controller

• Banc de Sang i Teixits (Blood and Tissue Bank, BST)
• Tax ID No. (CIF/NIF): Q5856387E
• Registered office: Passeig Taulat, 106-116, 08005 Barcelona
• Email: cpd@bst.cat
• Data protection officer: dpd@ticsalutsocial.cat

3. Personal data processed

3.1. Data collection and policy acceptance

Through the website, the BST may, depending on the case, process the following categories of personal data:

• Identifying and contact details (first name, surname, email address)
• Content of communications or enquiries made
• Responses to forms or surveys

It is assumed that the data have been entered by the data subject or by an authorised person, and that they are correct, accurate and up to date. Merely browsing the website does not involve the processing of personal data.

3.2. Purpose of processing

The personal data provided via the website are processed for the following purposes:

• Handling enquiries, requests or petitions submitted via forms or email.
• Managing participation in surveys or information forms.
• Managing the subscription to and sending of informational communications or electronic newsletters, where the user has given prior consent.
• Compiling internal statistics and website improvement reports using anonymised data.

3.3. Legal basis for processing

The legal basis for the processing of personal data is:

• The consent of the data subject (Article 6.1(a) of the GDPR), in the case of subscribing to informational communications or where expressly indicated.
• The execution of a request made by the user in relation to consultations or requests submitted voluntarily.
• The performance of a task carried out in the public interest in the field of health (Article 6.1(e) of the GDPR), within the framework of the BST's own functions, where applicable.

The data used for statistical purposes are anonymised in advance, so they do not allow the identification of individuals and are excluded from the scope of the GDPR.

3.4. Data retention

Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected and, once that purpose has been fulfilled, for the periods required by applicable regulations. Subsequently, the data will be securely deleted or anonymised.

3.5. Recipients of the data

The data will not be passed on to third parties, except when legally required. However, we inform you that we use the Microsoft Forms platform, owned by Microsoft Ireland Operations Limited, as a tool for collecting and managing responses, with Microsoft acting as the data processor under the service contract entered into with the BST. Microsoft guarantees the implementation of appropriate security measures and compliance with European data protection regulations. You can view the privacy policy at: https://privacy.microsoft.com/es-es/privacystatement. 

3.6. Consent for informative or institutional communications

In accordance with Article 21 of the LSSI-CE, the user's express consent will be requested for the sending of communications by email or any other equivalent electronic means. This consent will be given by ticking a check box included at the bottom of the relevant form.

3.7. Security measures

In compliance with current regulations, the administrator has adopted the necessary technical and organisational measures to ensure the security of personal data, preventing its loss, misuse, alteration, unauthorised access or theft.

3.8. Exercise of the rights of data subjects

Users/data subjects may exercise their rights of access, rectification, objection, erasure, restriction and portability by any means that allows proof of sending and receipt, by contacting the entities referred to in section 7.2.

In accordance with Article 12.3 of the GDPR, the data controller shall provide a response within a maximum of one month of receiving the request, under the terms of Articles 15 to 21 of the this Regulation.

3.9. Supervisory authority

If you consider that your rights in relation to the protection of personal data have been breached, the user may lodge a complaint with the Catalan Data Protection Authority: https://apdcat.gencat.cat.

3.10. Update to the terms of use

The present terms of use may be updated to adapt them to regulatory or operational changes. Any modifications will be published in this same space.

Website terms of use updated on 21 April 2026.