The Banc de Sang i Teixits (Blood and Tissue Bank, BST) has earned the European Seal of Excellence (500+) awarded by the European Foundation for Quality Management (EFQM). We are one of only seven Catalan companies to boast this rating, which certifies the excellence of our management model.
This certification, which can be downloaded in PDF via this link, was obtained four years after we implemented the EFQM model in our business management system, and it represents an important acknowledgment of our efforts to manage public resources responsibly and our ongoing quest for efficiency.
The keys to achieving this recognition were the involvement and commitment of all our professionals, our emphasis on continuous improvement and review, and on designing and implementing new projects and initiatives. Our objective is and always has been to constantly increase our efficiency and ability to satisfy people, whether they are donors or customers.
The auditors underscored the quality of the BST's report, corporate strategy and systematic analysis of indicators for better decision-making. In 2010, the BST received the EFQM Seal of Excellence with a score of +400.
Now, having achieved the 500+ rating, we are more motivated than ever to continue our pursuit of excellence with the commitment and participation of the entire team.
For further information on the EFQM model, visit: www.efqm.org
At the BST, quality and environmental sustainability are of strategic importance for our organisation, as set out in our Quality Policy and Policy on the Environment and Energy Efficiency.
For this reason, in 1999 we certified our quality management system for the first time according to standard ISO 9002:1994. In 2003, we adapted our management system to standard ISO 9001:2000, and in 2009 we again revised it to conform to the latest version, ISO 9001:2008.
In the years since receiving our first certification, quality has increasingly permeated each of our organisation's processes and work centres. This is reflected in the fact that we have also been certified and accredited to standards published by different organisations, institutions and scientific societies in the BST's specific fields.
This certifies that our quality management system conforms to the requirements of standard ISO 9001. The BST has been certified since March 1999 by Applus (formerly the Laboratorio General de Ensayos e Investigaciones / LGAI). It is renewed every 3 years and reviewed annually.
This certifies that our Environment system conforms to the requirements of standard ISO 14001. The BST has been certified since April 2013 by AENOR. It is renewed every 3 years and reviewed annually.
The CAT, in accordance with the 2006 CAT Accreditation Standards for Blood Transfusion (3rd edition), has accredited the quality management system, blood donation and extraction, aphaeresis, autologous transfusion, testing, production of blood components, storage, distribution and transfusion practices of the following centres: Bellvitge, Sant Pau and Vall d'Hebron in Barcelona, Germans Trias in Badalona, Mútua de Terrassa in Terrassa, Dr. Josep Trueta in Girona, Arnau de Vilanova in Lleida, Joan XXIII in Tarragona and Sant Joan in Reus.
The BST began participating in the CAT audit programme in 2005, which has allowed the quality management systems and procedure manuals of the bank's different units to be accredited according to CAT standards.
CAT accreditation is awarded individually to each audited unit, and it is renewed every 3 years and reviewed annually.
The CCA accredits compliance with standards governing haematopoietic progenitor cell processing at the Duran i Reynals centre and haematopoietic progenitor cell harvesting at the following centres: Bellvitge, Sant Pau and Vall d'Hebron in Barcelona, Germans Trias in Badalona, Mútua de Terrassa in Terrassa, Arnau de Vilanova in Lleida and Joan XXIII in Tarragona.
Our CCA accreditation, first awarded in November 2008, is given individually to each audited unit.
The Cord Blood Bank is a member of Netcord, a transnational association of umbilical cord blood banks. Netcord currently comprises the world's 15 most important cord blood banks.
The aim of Netcord is to capitalise on the synergies between different banks and create a central database of cord blood units available to hospitals that require them for transplants.
Guaranteeing the quality of stored blood units has always been Netcord's top priority, which is why it has established high standards of quality for all of its members.